Prices
The prices include VAT (6% for books and 23% for other articles).
Shipping costs
Shipping costs are calculated according to the sum of the items weight and the type of product (books have a special economic rate).
If you buy more articles in the same order, it will be cheaper per item.
Shipping orders
Orders are shipped through CTT (Portuguese Post) as Track and Trace Registered Mail.
As soon as the order is dispatched, the tracking number is sent by e-mail to the customer.
Delivery times
Orders are shipped within 48 hours of receipt.
Delivery by post may take up to 3 days for mainland Portugal, 5 business days for Europe and 10 business days for the rest of the world.
(During the current pandemic scenario these deadlines may be extended).
Payment methods
We accept Paypal. Wire Transfer is available only for Portugal.
Exchanges and returns
Items with defects, damaged or lost will be resent.
In the event of a stockout, the full value of the item will be returned.
If the order is not picked up at the destination and is returned, it will only be resent after charging new shipping costs.
Contact us if you have any questions, issues or suggestions:
Nuno Neves
e-mail: info@serrote.com